☆☆☆☆ faq ☆☆☆☆

HOW DO I MAKE A BRACELET?

Our charms are designed to seamlessly connect together to create your own personalised bracelet! The links slide open by pushing the top and bottom of the charm in opposite directions. The top of the charm has a hook that links up with a small opening on the bottom part of the connecting charm. Once the hook has connected with the other charm, release them both to lock them into place!

 

  

 

You can start with a starter bracelet and then add or replace charms to get the size and look that you want. Check out our size guide for an exact measurement guideline.

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SHIPPING

DO YOU OFFER FREE SHIPPING?

Yes we do! Free shipping in NZ is available on orders over $60. It will be available on the shipping page at checkout if your order meets the requirement.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We ship orders out everyday, and use an overnight courier service for delivery within NZ, so it should be with you in 1-2 working days (North Island) and 2 - 3 working days (South Island & Rural)

For international orders it will take around 3 - 15 working days.

WHERE DO YOU SHIP?

Currently we ship locally within New Zealand and internationally to Australia, the UK, Europe and North America. If you are outside of this zone and would like to purchase, send us an email so we can look into shipping rates for you. 

HOW MUCH IS SHIPPING?

Within NZ: $6 or free when you spend over $60

Australia: $20NZD or free when you spend over $120NZD

UK, Europe and North America: $30NZD

CAN I CLICK + COLLECT

Not right now, but we're working on a solution so that click and collect will be available in Auckland. Watch this space!

INTERNATIONAL TAXES + DUTIES

Please keep in mind that International orders may be subject to local taxes or duties. The payment and knowledge of these charges that may apply to your purchase is not the responsibility of Club Cupid, to which we have no control over.

 

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly.

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RETURNS

WHAT IF I DON'T LIKE MY CHARMS?

We offer a 7 day returns policy. Read more here: clubcupid.co.nz/policies/refund-policy

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SIZING AND CARE 

WHAT ARE THE CHARMS MADE OUT OF?

The main body of the charms are stainless steel, with a stainless steel spring inside to allow them to join. The decorative parts of the charms are made up of various metals and materials to achieve the cute appearance

HOW DO I CARE FOR MY CHARMS?

We recommend that our charms are not worn in water, such as the shower and especially saltwater or chlorinated pools.
We also recommend that you remove your charms before exercising.
You should take care of Italian charms just like any other fashion jewellery item, avoiding spraying perfume onto them.

HOW DO I KNOW MY SIZE?

We made a handy size chart!

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